Special Information

REGION NOTICE: we supply Norton codes suitable for the UK, European Union and United States. Norton codes now include regional encoding and will not active outside these regions (UK, EU, US).

SUBSCRIPTION WITH AUTOMATIC RENEWAL: No service disruption since this subscription automatically renews annually. If you do not wish to renew, you can cancel the subscription renewal in your Norton account at any time before the day on which you are due to be charged. ¹ 15 MONTH

PRE-PAID SUBSCRIPTION: To activate, sign up online and save your billing information in your Norton account. Automatically renews each year, unless the renewal is cancelled before the day you are due to be charged in my.norton.com or by contacting Norton Support. The subscription renewal is charged at the renewal price found at norton.com/pricing. Price subject to change, but a notification email is sent before billing. Under NortonLifeLock Cancellation & Refund Policy once activated, you can cancel your contract and request a full refund within 60 days of the purchase, and for each annual renewal within 60 days of being charged. Subscription begins upon online activation. To launch the service, download/install on each device, and/or complete set-up. Updates and features may be added, modified or removed, subject to the License and Services Agreement. Data collection, storage and use for subscription management and renewal purposes subject to NortonLifeLock Global Privacy Statement.

Performance Issues?

Most system performance issues are often a result of other software clashing with your brand new software. For instance, security software can clash with a background process, such as a system maintenance tool or defragmentation software. Another cause of system slowdown, is a result of two software applications performing a similar task. As an example, Windows includes a firewall switched on as a default. Your new security suite is likely to include a firewall. You only need one firewall running. In this example, try turning off your system firewall.

Uninstalling Your New Software

Occasionally you may need to either temporarily or permanently remove your new software.

On a Windows computer, go to the Control Panel and choose Programs and Features. Locate the program within the list, then click it to highlight it. Finally, click the Uninstall button at the top of the list and follow the instructions to remove the program from your PC.

On an Apple Mac computer, using Finder, locate the Applications folder. Within the Applications folder, find the name of the application you wish to remove. Simply drag the icon to your Trash icon in your dock. Empty the Trash to remove the files from your computer.

Still Having Problems?

If you cannot solve your system performance issues or are struggling to remove your software, we advise contacting the software manufacturer. If you placed an order, see the section in the order which states Support options. Alternatively, go to the Contact Us page to contact store support directly.